Designing experiences across people, processes, and technology

Facilitation

I’ve facilitated generative workshops virtually and in person to align on current state journeys, prioritize opportunity areas, and co-create future state journeys.

Stakeholder Engagement

I’ve worked with stakeholders at all levels of the organization across design, product, technology, risk & controls, and business teams to create service design solutions.

Service Design Artifacts

I’m comfortable with service design artifacts across all levels of elevation, from high-level journey maps to detailed operating flows.